Informativa sui rimborsi
Return Policy: We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
To be eligible for a return, please ensure that your item is in the same condition as when you received it. It should be unworn or unused, with tags still attached, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
To initiate a return, please contact us at firstname.lastname@example.org. Kindly note that returns should be sent to the following address: [via entraque 6, 10141, Torino, Italy].
The processing time for the return request is around 2 to 4 days.Upon acceptance of your return request, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept items sent back to us without prior authorization.
If you have any questions regarding returns, feel free to reach out to us at email@example.com.
Damages and Issues: Please carefully inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will promptly address the issue and make it right.
Exceptions / Non-returnable items: Certain items are not eligible for returns, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about a specific item, please reach out to us for clarification.
Please note that sale items and gift cards are non-returnable.
Exchanges: To ensure a faster process for getting the item you desire, we recommend returning the item you have. Once the return is approved, you can make a separate purchase for the new item.
European Union 14-day Cooling Off Period: In compliance with European Union regulations, if your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, regardless of the reason, and without justification. The item must still be in its original condition, unworn or unused, with tags attached, and in the original packaging. You will also need to provide the receipt or proof of purchase.
Refunds: Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at firstname.lastname@example.org.
If you have any further inquiries, kindly communicate with us at email@example.com or call us at +39 345 718 4353